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Every order we dispatch is important to us, to ensure that you have a seamless shopping journey with us at Boutique Bed Company, from the moment you place your order to the moment we deliver to your home.
We use a reputable delivery partner to carry out all our mainland UK deliveries, offering a complimentary white glove assembly service with every order at no extra charge as a small way of saying thank you. We deliver on weekdays between approximately 7am and 7pm excluding Bank Holidays.
All processed orders are delivered within 4 -6 weeks and in some cases longer depending on the geographical location. Whilst we will do our best to fulfil specific delivery date requests there is no guarantee we will be able to.
Delivery estimates are quoted for all standard mainland UK, please refer to the information below for any queries regarding the delivery process.
White Glove Delivery with Assembly for Beds + Mattress or any other furniture:
England & Wales Deliveries - £99.99
Scotland Deliveries - £109.99
For KW & PA - Quote upon request
Standard delivery for any other furniture without Bed (no assembly)
England & Wales Deliveries - £49.99
For PL & TR - £59.99
Scotland Deliveries - £59.99
For KW & PH20+ postcodes - Quote upon request
Delivery to more remote areas of the UK may incur an additional delivery delay of 2 to 3 weeks dependent on our delivery schedule. We will discuss our estimated delivery turnaround when you order.
Delivery Confirmation
A member of our customer service team will contact you directly to arrange a date & for your delivery once your order nears completion. Please ensure that we have your correct contact details preferably a valid phone number. We offer a 3-hour delivery window, once confirmed your order will be scheduled for delivery and we will pack your item accordingly. If you have specific delivery requirements or live in a building that has restricted access, please call us to discuss your requirements.
Important factors to consider prior to delivery to ensure that we conduct a successful delivery into your home.
Delivery Day
Our delivery team will call or text you within an hour before your order arrives. Please ensure any passages, doorways, stairs are clear and able to be to avoid any situations where we cannot deliver you item/s because we are unable to fit in or around your home and remove any breakable objects from the delivery pathway before our delivery team arrives to avoid any potential mishaps.
Due to health & safety, our delivery team cannot remove any clothing or footwear when delivering your item so please make sure you have placed suitable floor protection for your floor and carpets.
Make sure rooms are clear and prepared to receive your item. Our delivery team, equipped with their expertise & tools, will deliver your item to your room of choice & unpack & assemble your item at no additional charge.
There are occasions where accidental damage can occur for example, if the access is very narrow, may result in a mark/s on your walls. You may be asked to sign a declaration confirming that you are happy for them to proceed with delivery with the unlikely chance some damage occurring. If you would prefer not to sign the declaration, then we will only be able to deliver your items to your front door.
If our delivery team think there may be a risk of danger to your property or them in delivering large items upstairs, they reserve the right to refuse making the delivery.
Please ensure that our delivery van can park close enough to your home. If your property has parking restrictions, it’s essential that you inform us in advance so we can plan ahead. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.
Delivery Checks
Every item we dispatch undergoes a meticulous quality control procedure. Damage or inaccuracies are rare but can occur in transit, we ensure your item is packed securely to avoid any mishaps. We ask that you inspect your item once our delivery team has unwrapped and assembled it. You must be available at the delivery address, and you will be requested to confirm and sign that you have taken receipt of products in excellent condition and according to your specification. If you're not 100% satisfied when you inspect them, let our delivery team know or contact us so that we can immediately rectify the issue for you.
If you have opted out of our free assembly service during the checkout stage of the transaction, you must check the item yourself for any damages or faults at the time of delivery before signing the Delivery Note. Boutique Bed Company will not accept any responsibility for any damages reported after our delivery team has left your home.
Failed/Re-arranged Deliveries
If you are not available to accept the delivery within the timeframe, we have agreed with you, we will charge the delivery cost plus £10 for a redelivery. All redelivery dates are subject to our rolling delivery schedule, van capacity & availability in your local area.
If you need to make amendments to your delivery date, please give us sufficient notice so we can avoid lost fees. A minimum of 48 hours’ notice is required to cancel or re-schedule a delivery. If your order is ready for delivery but you realise you require more time, again, please give us 48 hours’ notice before the scheduled delivery, we are happy to keep your items at our warehouse.
Please note that delivery costs are non-refundable for any reason. Adverse weather conditions may delay your delivery; however, we will always keep you informed and where necessary to reschedule accordingly if that is the case.