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Each bed is considered bespoke, given the customisation options made available, and being manufactured on a made to measure basis, and therefore is a non-returnable item. Once the 48 hour cooling off period has been exceeded you will not be able to cancel your order or return your bed.
If you realise after the delivery that you are unsatisfied with the quality, or that we've sent you the wrong item, please email us at info@boutiquebedcompany.co.uk within 14 days of delivery so that we can either resolve your issue or facilitate a return and refund if your issue cannot be resolved or if this falls within your 1 year Guarantee – see below.
We may ask for you to send us photos of any areas of damage or imperfection in order to offer you a suitable course of action.
We will require your unwanted item to be returned in the condition it was received. Please be aware that there will be a collection charge of £99.99. Collections will only be facilitated between Monday to Friday, excluding Bank Holidays.
Orders that have been delivered and returned will be refunded within 14 working days after we receive your return. We will refund your purchase price, excluding our collection charge of £99.99 per order.
For security reasons, you will be refunded on the card or payment method that you used to place your order.
1 Year Guarantee
We offer a full 1 year guarantee that protects your purchase from structural defects and manufacturing faults. Our guarantee applies to Upholstered Beds. Mattresses, Headboards and other Bedroom Furniture purchased from 1st January 2021 onwards. This starts form the date you sign for your delivery. Exclusions will apply.
Exclusions
Our guarantee excludes fabric damage, deterioration or staining, and structural damage caused by misuse of the item.
Our guarantee is only intended to protect products used for domestic purposes.
Our guarantee will not be valid for an item which requires assembly is disassembled, or moved to a different property.
This guarantee does not affect your statutory rights.
How to make a claim
To register your claim under this manufacturer’s guarantee, us you will need to email us at info@boutiquebedcompany.co.ukwith the following so we can determine whether your claim qualifies:
We will send you a confirmation email upon receipt of your claim and confirm your next possible steps with you. Wherever possible, replacement product will be like for like. However, if a particular style, material or model is no longer available we will offer a suitable alternative from our current range.